Systems Thinking in project management: A case study in success for the NHS webinar

Systems Thinking is a discipline for seeing wholes. It is a framework for seeing interrelationships rather than things, for seeing patterns rather than static ‘snapshots’. Systems Thinking is a discipline for seeing the ‘structures’ that underlie complex situations.

This presentation held on Tuesday 30 June 2020 looked at some of the principles and techniques of Systems Thinking and illustrated their practical application to a real project; the launch of a new NHS website.

The talk covered not just Systems Thinking during design, but also linked all project elements and disciplines together during project execution to deliver overall success, despite all the hurdles in its way.

NHS technology projects have a poor track record of success, but this project was delivered on time, on budget and was so effective, it won four awards, including a Queen’s award for innovation.


APM System Thinking SIG. Having joined the University of Manchester as a Visiting Lecturer in 2011, teaching project management to organisations including Rolls Royce, E-ON, AMEC and Sellafield Ltd, he teaches in parallel to his consultancy practice, and has just published a book on project success.

He is a Fellow of APM and a Chartered Project Professional, active both as a member of the APM North West Branch committee, liaising with Corporate Partners, and as Secretary of the APM Systems Thinking SIG.

This webinar is suitable for professionals with any level of experience.

Andrew has very kindly allowed his presented material to be made available for viewing. The webinar recording is on YouTube and also embedded below for your information.

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